Virtual Private Network (VPN), Virtual Network Client (VNC) or Remote Desktop software will cause the geolocation checks to fail. Some software programs installed on your PC or Mac will conflict with the geolocation process.If your desktop PC is an older model and cannot connect wirelessly to the Internet or detect other nearby signals, a Wi-Fi USB adapter might be helpful There is no need to be connected to a wireless network, however, the Wi-Fi needs to be turned ON. Make sure you can detect Wi-Fi signals.If you are attempting to access our software from a Mac desktop, you may need to open your settings, open Player Location Check, and repeat the check function a few times before logging in.If you are attempting to access our website from your desktop, run the GeoComply software plug-in when you are prompted to download it.Try these troubleshooting steps if you are in a legal state and having problems being geolocated: If you’re in a legal state but near the state border, the ocean or in a remote area and there are not enough Wi-Fi signals or cell towers to verify your location, then you may not be able to play games or place bets. If you are not physically located in a legal state you can access your account, but you cannot play games or place bets. What type of network connection do I need to be geolocated?.Can I use my personal cell phone as a Wi-Fi hotspot and connect another device in order to play?.
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